What is NPS Benchmarking and Why is it Important for Business Growth?
Back in 2003, a metric was introduced in the business world that we today know as NPS. Net Promoter Score is one of the simplest metrics used to gauge customer satisfaction and loyalty.
As we mentioned in its simplicity, this metric involves only a single question and a rating scale to answer that question. That's the reason why most people respond to this survey. Moreover,...
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