The Evolution of Enterprise Service Management (ESM): Expanding Beyond IT
Enterprise Service Management (ESM) has undergone a transformative journey, originating from its roots in IT service management (ITSM). Initially confined to the realm of IT-related tasks, issues, and processes such as back-office operations, ticketing, and service desk functionalities, ESM has now transcended its boundaries. This evolution is propelled by a burgeoning demand for...
0 Comments
0 Shares
French (Français)
Spanish (Español)
Arabic
Portuguese (Português)
Deutsch
Turkish (Türk)
Dutch (Nederlands)
Italiano
Romaian (Română)
Português (Brasil)
Greek (Ελληνικά)
Russian (русский)